> For the complete documentation index, see [llms.txt](https://lennards-organization.gitbook.io/xoneline-yun-kong-xi-tong-cao-zuo-zhi-nan/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lennards-organization.gitbook.io/xoneline-yun-kong-xi-tong-cao-zuo-zhi-nan/ke-fu-gong-zuo-tai-yuan-gong-yong/ke-fu-kuai-jie-hui-fu.md).

# 客服快捷回复

## 客服聊天话术快捷回复

步骤一：打开任意一个聊天窗口——点击“···”——右侧会打开“快捷回复”

<figure><img src="/files/xZ8dTbgrqNd65wir9bG9" alt=""><figcaption></figcaption></figure>

步骤二：点击“新增”——弹窗填写快捷回复分组名称

<figure><img src="/files/WQkFC127Cc7UxrI41bft" alt=""><figcaption></figcaption></figure>

步骤三：鼠标单击该分组——点击“+”——新增快捷回复内容

<figure><img src="/files/F0lPmCvUA62vo7wZTqDj" alt=""><figcaption></figcaption></figure>

步骤四：内容新增完成后，聊天时可直接点击“绿色发送按钮”，发送编辑好了的快捷话术

<figure><img src="/files/BJjQwFoKbiHWXDhetP9j" alt=""><figcaption></figcaption></figure>